RETURN AND REFUND POLICY
Our policy lasts 14 days from delivery to your address (not order date).
If 14 days have gone by since your order was delivered, your item has found it's forever home and we can’t offer you a refund or exchange, even if the product is deemed faulty. Please check your order as soon as it arrives.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
All costs incurred for the return of the item are the responsibility of the customer. We encourage customers to return it to us with a service that includes tracking, as lost parcels are not the responsibility of Caracal Collection.
Take care returning fragile items - damaged during transit will not be eligible for exchange or refund.